Duties and Responsibilities – The purpose of the IT Manager is to build and maintain all technology so that employees, supporters, or clients can access all websites, laptops, servers, credit card services, phones and CRM Databases while maintaining high-security standards. As a result, all IT-related aspects of the Coalition run efficiently reducing downtime and increasing productivity.
Maintains and programs the CRM Database (Salesforce.com).
Manages and updates two websites. (WordPress)
Manages & updates all company computers, servers, printers, phones, etc.
Trains employees as updates or upgrades come on line.
Maintains a highly secure electronic medical records database.
Overseeing the annual IT budget and ensures cost-effectiveness.
Monitors daily operations, including server hardware, software, and operating systems.
Coordinates technology installations, upgrades, and maintenance.
Testing, troubleshooting, and modifying information systems so that they operate effectively and securely.
Designs and generates performance reports for statistical tracking activities.
Maintains full oversight of network infrastructure for two locations.
Assures all IT activities are performed within the parameters of applicable laws, codes, and regulations.
Evaluates technology risks in order to develop a network disaster recovery plan and backup procedures.
Remaining up to date with advances in technology and industry best practices.
Degree in Information Technology or equivalent field; or 5 years of real-world experience
Programming and Troubleshooting skills (HTML, JAVA, etc..)
Excellent knowledge of networks and security protocols
Humble communication skills to train staff and volunteers