Client Advocate

Status: Paid - Full Time

Description:

Job Title: Client Advocate

Overview of Role:

You will have a significant impact on saving the lives of babies and strengthening families by counseling women and couples in crises pregnancies. The Client Advocate meets directly with clients to provide information on abortion and life-affirming support. The Client Advocate owns the relationship from intake to one year following the birth of the child with the clients in their caseload.

Major Goals:

1. Quickly create rapport to build trust with clients in an unplanned pregnancy circumstance who have an abortion mindset to explore life-saving options
2. Ask effective questions to determine mindset with ability to actively listen and then communicate information in a way the client can most openly receive it, meeting the client where they are in their pregnancy journey
3. Respond with a sense of urgency to rapidly changing pace in meeting scheduled appointments and walk ins. Time is of the essence when clients may be considering abortion as an alternative
4. Accepting that not all clients will accept life-saving options despite your best efforts

Job Functions:

• Perform pregnancy testing according to Center protocol. Accurately records results
• Review client intake forms and conduct initial client intake meeting
  • For those testing negative, offer a retest and initiate conversation regarding options if pregnant in the future
  • For those testing positive, assess those at risk for abortion and identify needs of the client and options available
• Conduct abortion-information session sharing appropriate pregnancy options to reduce risk of abortion
• Develop relationship of trust and compassion with client being an advocate for her needs
• Create a plan with access to resources and material goods based on her unique needs and situation
• Provide ongoing support (in person and via telephone) as clients approach their due date through one year following delivery
• Assist client in preparing for birth of baby including but not limited to:
  • Access to pre-natal care
  • Adequate nutrition
  • Safe housing
  • Maternity clothing
  • Materials needed for infant care
• Research and provide appropriate referrals to clients who need services beyond what the center provides
• Coordinate and assist with our parenting program (STAR)
• In a timely fashion, accurately maintain confidential records in client relationship management (CRM) database system for each client within assigned caseload
• Resolve routine issues, establish work priorities, and make decisions within established guidelines and authority
• When volunteer slots are unfilled, assist in rotational coverage of texting telephone and hotline
• Assist in writing and sharing client stories for foundation newsletter, brochures, website, etc.
• Submit prayer requests for each client within assigned caseload for inclusion in praise and prayer communications
• Regularly attend team meetings and voluntarily participate in internal committees
• Take an active role in assisting with a minimum of three fundraising and outreach events annually (i.e.: parish/faith center engagement for Star Barn, Baby Bottle Campaign, Donor Cultivation events, Phone-a-thons, etc.)
• Participate in open house programs and participate in Center tours by sharing client services role
• Attend annual Star Birthday Party to celebrate lives save
• Other Duties as Assigned

Working Conditions:

• General working hours are Monday – Friday, 8:55 am – 5:00 pm with limited absences/tardiness
• Attend occasional webinars and training
• Frequent travel as this position rotates between Centers (e.g., Philadelphia and Bucks County)
• General office position requiring significant visual effort and involves assignments requiring significant levels of concentration and sitting for extended periods of time
• Interacting with general public and a diverse population including pregnant women and their family who may accompany them

We offer an exceptional total compensation package that includes free health, prescription, dental, and vision coverage for employee coverage, life insurance, a 401k plan (company contribution of 3%), and a generous paid time off package.
Please submit your resume, cover letter, and salary requirements to [email protected].

Experience Needed:   Equivalent experience preferred, a desire to assist pregnant women in need, comprehensive training provided
Job Type:
State: Pennsylvania
Apply by Email: [email protected]
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