Call Center Helpline Responder

Christina Coffman

Call Center Helpline Responder – Part-time
General Summary and Objectives: Each day Options United offers assistance to women and families facing unplanned pregnancies. A helpline responder is the first line of response to a woman in need. Through the helpline, call responders assist callers and then refer them to a local pregnancy resource center or clinic.

Call Center Helpline Responder Job Duties:
• Answer calls professionally and immediately
• Enter data from calls during or immediately after the call
• Support calls to existing clients
• Work from a private and quiet setting (home office) to conduct professional call service
• A minimum of two 4-5 hour shifts per week, with one paid 15-minute break during shift duration
• A set schedule for a 3-month period
• A minimum commitment of 1 year
• Attendance at the quarterly in-person trainings
• Respond to emails/texts with Options United staff in a timely manner and positing an update at the end of each shift

Call Center Skills and Qualifications:
• Familiarity with the mission of Options United and how crisis calls are handled
• Familiarity with pregnancy centers and resources available to callers
• Strong work ethics and punctuality
• Excellent listening skills
• Professional verbal and written communication
• Computer and data entry skills
• Multi-tasking
• Strong passion to serve in the pro-life movement
• Spanish speaking is a plus

Send inquiries to info@optionsunited.com or fill out the form on https://www.optionsunited.com/take-action/